zapacard is our unique full customer retention solution based on Facebook Messenger. It includes a loyalty platform, sentiment monitoring, feedback and increase your reviews. Simple, powerful and with nothing to download or manage.
Excellent Service Is Not Enough!
Turning the one-time visitor into a repeat customer is essential to the success of every business. When you do this you not only increase your revenue and reduce your costs but you grow as well. It's important that this is approached with intent. But when I ask owners what they do to achieve this the answer is always along the lines of "We provide great service." There are 2 problems with this answer...
- All your competitors are also focused on providing great service.
- It's too vague - and vague doesn't get you repeatable results.
Getting high customer retention requires a system. A process which can be repeated, shown to others, and (maybe) even automated. Creating such a system relieves you of worry that every customer interaction could go wrong. It frees you to focus on resolving real issues rather than guessing at whether your customers are going to spread good or bad stories about you.
Getting the process right requires work, but the benefits are worth it...