Customer Retention

8 Things To Consider Before Introducing Booking Deposits

No-shows are now a hot topic, particularly in the restaurant business. The obvious and simple answer is to introduce non-refundable booking deposits. But there are a number of downsides to these and not many businesses have considered them. So here are 8 things to think about before you jump straight to them. ###1. Reduced Bookings The big immediate impact will be a reduction in the actual bookings themselves. You are placing an extra hurdle in front of people and if they have even the slightest doubt about being able to make it they will pause.

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8 Things To Consider Before Introducing Booking Deposits

No-shows are now a hot topic, particularly in the restaurant business. The obvious and simple answer is to introduce non-refundable booking deposits. But there are a number of downsides to these and not many businesses have considered them. So here are 8 things to think about before you jump straight to them. Destroy Goodwill Create Them and Us Creates a Transactional Relationship ###1. Reduced Bookings The big immediate impact will be a reduction in the actual bookings themselves.

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